Contact Us

Custom-Crystals.com
3400 Kashiwa Street 
Torrance, CA 90505
310-371-2060  fax 310-371-2115

Hours of Operation
Office Hours:  Mon-Fri   8:30 a.m. to 4:30 p.m. Pacific Time
Customer Service Hours:  Mon-Fri   9 a.m. to 4:30 p.m. Pacific Time
 

To Contact Us

 We believe that email is the most efficient way we can communicate with you.  Just think...we won't be playing phone tag; we both have a tangible record of our communications, and you will experience no frustration due to busy signals during peak season, which seems to last for nine months!  We have several customer service representatives ready to assist you via e-mail and they will respond as quickly as possible.  Please understand that if you are checking status on an order, sometimes we have to contact our supplier.  If they are closed for the day, you may not receive an answer until the following business day, but we promise to answer you as promptly as possible.   Regardless, after fifteen years in this business, we have discovered e-mail to be a wonderful form of communication with our customers!

If you need to contact us by telephone, please call 310-371-2060.  Please understand that while we have several dedicated customer service lines, when we have customers calling from all over the United States and Canada, you will frequently receive a message that all operators are busy.  This is one reason why email is much less frustrating.  In any case, please do not email and then call us also.  That will slow down the process, as the employees answering email will pull your order and then when you call, the telephone employees will not be able to locate your paperwork.

All ordering inquiries and questions:
Custom-Crystals@apgshops.com

Website questions and product submissions (NO CUSTOMER SERVICE ISSUES): 
webmaster@custom-crystals.com

Please note that once you place an order, it cannot be changed.  Orders are processed too quickly to be changed in most instances.   We appreciate your understanding.  Please order carefully!

Please be patient as we receive hundreds of orders everyday, and all of our customers are as anxious as you are to know when they will receive their orders. We will be watching the event date you provided on your order form.  If you have any concerns, please let us know!

Catalog Requests

We do not offer a print catalog.  All of our items are ready to view online right here at Custom-Crystals.com!

Wholesale
 

Download our Wholesale Account Request. 
Please fax the attached form and a copy of your Resale License to 310.371.2115.

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